Build an AI chatbot from your business knowledge

Start with the questions your customers ask

A useful business chatbot begins with reliable information. Collect the policies, product documents, support instructions and frequently asked questions your team already uses. Remove outdated material and make sure the source explains the answer clearly.

Organize each deployment around a specific purpose, such as product support or an internal handbook. This gives you a clear set of questions to use when testing.

Choose where answers come from

AskCybex supports document training and verified Azure Foundry IQ knowledge base connections. A document deployment uses the files you upload and train. An Azure knowledge base deployment uses the named connection you select in External Providers.

For a local setup, Ollama provides language models and embeddings while Qdrant stores the searchable document content. AWS Bedrock and Google Cloud knowledge base connections are planned features and are marked Coming soon.

Follow the deployment setup guide to prepare a knowledge source and test your first assistant.

Put the assistant where questions happen

You can add a chatbot to a WordPress site through an AskCybex plugin, explore the Joomla and Drupal integrations, or connect your own application through the API. Keep the experience focused on the information that visitors need on that page.

Read the WordPress chatbot integration guide, explore CMS demos, or use the API documentation for a custom integration.

Test answers and keep the source current

Try questions with known answers, follow-up questions and questions your source does not cover. Check that the assistant stays within its intended topic and gives useful guidance when an answer is unavailable.

Review chat reports and unanswered questions to find gaps. Improve the source material and retrain document deployments when the underlying information changes. Updating a knowledge source is a deliberate maintenance step; conversations do not automatically retrain the model.